A
Activities
We can help you arrange tours and trips around Phuket. Please contact our reception and they will gladly be of assistance.
Air-condition
The air-conditions work best between 22-25 degrees. Please turn off when not in use and help us save energy.
Amenities
We provide free amenities in all villas. If you believe anything is missing please contact our service team.
B
Beach
The nearest beach is Kamala Beach. Our free shuttle is available everyday from 9am to 7pm.
Beach towels
Beach towels are located in each bedroom. Please make sure they are returned prior to check out.
Breakfast
Breakfast can be ordered from the iPad, or by contacting our service team.
C
Car rental
Rent a car to explore the island on your own. for more information and prices, please contact our service team.
CCTV
CCTV cameras are location around the common areas in all resorts.
Check in / Check out
Check in time is 3pm – Check out time: 12pm. For early check in or late check out please contact our service team.
Coffee & Tea
Coffee and tea are free and available in the kitchen of your villa.
Credit card
We can settle bills with all major credit cards. Please note a surcharge of 3% is added.
Crypto payment
We can settle bills with all major cryptos. Please ask our service team for details.
D
Do not disturb
If you don’t wish to be disturbed please hang the sign outside your entrance door.
Drinking water
We do not recommend drinking water from the tap.
Drones
We take privacy seriously. Please ask in the reception before flying with drones around our resort.
E
Electricity
The electricity voltage in Thailand is 220V. Please turn off appliances when not in use to help us save on our usage.
Emergency and evacuation
In case of an emergency please evacuate the villa and contact our service team or security guard.
Exchange
Foreign currencies can be exchanged all over Phuket. Contact our service team for information on current exchange rates or locations for exchange.
F
Fire & safety
There is a fire extinguisher located in the parking area of all villas.
First aid kit
We have first aid kits in our receptions. Please ask our service team for any assistance.
Food
Food and drinks can be ordered via the iPad, and will be delivered straight to your villa.
G
Gardening
Our service team is continuously maintaining the garden. Please contact our service team for any requirements to our staff entering the villa.
Grocery shopping
Big C located in Kamala has a vast variety of groceries. For more premium groceries with larger selection of fresh food and international brands visit Porto De Phuket location in Choengtalay.
H
Hair dryer
There is a hair dryer location in all bedrooms.
House keeping
Our maid team will do a light cleaning on daily basis and change bedlinen and towels every second day.
Hospital
Kamala has a few smaller clinics. The nearest hospital is Patong Hospital. For International standard we recommend using Bangkok Hospital in Phuket Town.
I
Ipad
There is an Ipad located in all villas to access our online concierge service.
Internet / WiFi networks
Find information for Internet and Network located near the TV in the living room.
Iron
We provide iron upon requests. Please ask our service team.
K
Keep clean
Please help us keep your villa nice and clean by using the bins provided
Keys
2 sets of keys are provided upon check in.
L
Laundry
Our laundry service is surcharge, and we charge 120 baht per kilo for wash only, and 150 baht for wash and ironing
Lost & found
If you lose anything during your stay please contact our service team.
M
Massage service
Book our in-house massage service. See more information on the iPad, or by contacting our service team
Mystay
MyStay is our online concierge service and go-to for information.
Mail and packages
If you need anything delivered to your villa from an external delivery service, please ask our service team for the correct address.
Motorbike rental
Rent a motorbike by contacting our service team and go explore the island.
Maintenance
If anything in your villa needs any maintenance please contact our service team.
N
Nanny service
We can arrange nanny service. Please let us know a few days in advance.
P
Parties
We do not allow parties or events at our villas.
Privacy
We respect our guests privacy. Please inform us if you want a notice before our staff enters the villa.
Private chef
We are happy to arrange a privat chef to come cook in the villas.
R
Reviews
We love our guests’ feedback. Please help us improve our services and let us know what was good about your stay by leaving a review on Google or TripAdvisor.
Reception and service team
Our reception and Service team is available from 8am to 7pm.
Returning guests
All returning guests receive a 10% discount on all bookings when booking directly with us.
Rice cooker
We provide rice cookers free of charge. Please contact our service team to arrange.
S
Safety box
Please use the safety box provided. Leaving valuables in the villa is at your own risk.
Schhh…
Please respect your neighbors and keep quiet after 10pm.
Security guard
We have security guards in our projects from 7pm – 7am.
Service charge and taxes
Our prices are included all service charge and taxes meaning there will be no additional charges to the shown prices.
Shuttle bus
Our free shuttle bus drives to Kamala Beach, Big C and back to our villas from 9am to 6pm. Book your ride here.
Smoking policy
Smoking is strictly forbidden inside our villas. Doing so may result in a 10,000 Baht fine.
Storage of luggage
We are happy to store luggage at any of our receptions. Please coordinate with our service team.
Our service team is continuously maintaining the pool. Please contract our service team for any requirements to our staff entering the villa or if the swimming pool requires our attention.